When you have issues with regards to the Credit Card, Loans, Bank Accounts - Where should we approach for resolution?
First Contact the Bank Manager/Head Officer to get this solved, if still nothing happens in from the banking institution, then the best thing to do is to contact the Banking Ombudsman for your region.
you can get information on this from RBI website at www.rbi.org
Do not let these credit card issues create tensions and frustrations, contact these banking ombudsmen who will help you and get your issue resolved.
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